Danske Bank is using AI to predict IT breakdowns before they happen [Finextra]

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The Danish bank is applying IBM’s Predictive Insights tool at its Enterprise Command Centre to keep one step ahead of IT incidents and thereby avoid a breakdown in customer service.

The system is currently being calibrated in an ongoing iterative process by the bank’s internal IT team to recognise false positives and improve its predictive capabilities[…]

 

Full Story:https://www.finextra.com/newsarticle/33463/danske-bank-is-using-ai-to-predict-it-breakdowns-before-they-happen/ai